Privacy Policy
At Altrasol, we are committed to protecting your privacy. This policy explains how we collect, use, and safeguard your data.
1. Information Collection
Altrasol gathers data regarding your approximate location based on your IP address and the details you provide when engaging with our services. We maintain personal and transactional records with your consent to assist in managing your account, reviewing your service history, and providing tailored benefits for our returning clients. This data may include names, location (city/country), contact numbers, email addresses, and preferred payment or shipping methods. You may access your account at any time to update or remove your personal information, or you can contact us to request full deletion from our systems.
2. Usage and Analytics
We monitor how you interact with our platform to improve our user experience. This includes tracking the source of your visit (whether direct, via a link, social media, or search engines), as well as technical details such as browser version, device type, and the specific pages you visit and the duration of your stay.
3. Data Retention
Altrasol retains your information for as long as you utilize our products or services. This is necessary for providing updates, maintenance, and ongoing support. Additionally, we are legally required to archive sales and billing records for a minimum of 10 years to comply with regulatory standards. This archived data is used strictly for legal and compliance purposes. If you wish to modify or remove your information, please submit a request to our support team.
4. Communications and Marketing
We value staying in touch with our users through informative newsletters and updates about our latest solutions, offers, and company news. These communications are sent only with your consent. You can opt out of these marketing emails at any time by clicking the "unsubscribe" link included in every message.
5. Cookies and External Links
We use cookies—small text files stored in your browser—to analyze site traffic and user behavior. This helps us generate statistical reports to better understand how visitors interact with our site. You can disable cookies through your browser's security settings if you prefer. Please note that our privacy policy only applies to Altrasol; if you follow links to third-party websites, we encourage you to review their respective privacy policies as they are governed by their own terms.
6. Updates to This Policy
We periodically refine our privacy policy to reflect new security standards and data protection practices. Any updates will be posted directly on this page. This policy was last revised on February 22, 2026.
Need Assistance?
If you have any questions about our privacy practices, please contact our support team.
Contact Support